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Hurricane Maria

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Individuals impacted by Hurricane Maria can apply for FEMA disaster assistance by:

  • Calling 1-800-621-3362 (FEMA) between 7 a.m. and 10 p.m. 

Applicants who use 711 or Video Relay Service may also call 1-800-621-3362.  People who are deaf, hard of hearing or have a speech disability and a TTY my call 800-462-7585. Multilingual operators are available. 


FEMA Puerto Rico Facebook , @Femaregion2 and https://www.fema.gov/hurricane-maria


Call for information to resources available for Hurricane Maria recovery.


Visit a MARC today for assistance with your FEMA disaster assistance application, as well as, guidance to other available resources. For more information click here.


Click here for more information on resources available to veterans impacted by Hurricane Maria. Veterans from storm-affected areas who require immediate assistance may contact the Health Resource Center Disaster Hotline at 1-800-507-4571.


While the MARCs are specifically catered for Puerto Ricans needing assistance, you may also visit a Disaster Recovery Center. Please click here to view all available DRCs near you.


To learn more about how to donate or volunteer to support Hurricane Maria recovery efforts click here.


For more information, click here.


For more information on how to apply for the Supplemental Nutrition Assistance Program click here.


For more information, click here.


For more information, click here.



In response to Hurricane Maria, Uber is providing free rides for displaced people arriving from Puerto Rico at Orlando International Airport (MARC site), Miami International Airport (MARC site), Port Everglades and the Port of Miami. Promo codes to access free rides (up to $25 per ride) will be made available to Florida Division of Emergency Management personnel to distribute to people in need.

Questions? Please email IrmaRelief@uber.com


FEMA Recovery Updates


Puerto Rico Hurricane Irma (DR-4336)

Housing and Lodging Information

Visit the sites below to find available housing and lodging in Florida:

MRI Software
Rent Café
Florida Housing Finance Corporation 
The Emergency Prescription Assistance Program (EPAP)

SNAP | Supplemental Nutrition Assistance Program

The Supplemental Nutrition Assistance Program (SNAP), formerly known as The Food Stamp Program, is now available to Puerto Ricans in Florida. This program helps people with low income to buy food. Recipients can buy all food items such as breads, cereals, fruits, vegetables, meats, fish, poultry, dairy, and plants and seeds.

Customers can apply for SNAP by visiting the Department of Children and Families (DCF) ACCESS Online Website on any computer with internet connection. If the customer does not have computer access, DCF community partner sites are locations where customers can apply also. Paper Applications for assistance can be mailed, faxed, or returned to your local service center once downloaded from the ACCESS forms page on the DCF internet site.​

Free School Meals for Disaster Evacuees/Gratis Comidas Escolares

To find out how to get school meals for your children, please contact the Department of Education Homeless Liaison: 850-245-0479
For more information on the National School Lunch Program call: 1-800-504-6609

Para saber cómo obtener comidas escolares gratis para sus hijos, por favor comuníquese con la persona de enlace de Los Desamparados del Departamento de Educación: (850) 245-0479
Para más informacion sobre el Programa Nacional de Almuerzos Escolares llamar al:1-800-504-6609

The Emergency Food Assistance Program (TEFAP)

The Emergency Food Assistance Program (TEFAP) provides USDA commodities to low-income households statewide. Individuals/households who qualify for SNAP, TANF, SSI or Medicaid automatically qualify for TEFAP.

Individuals interested in applying for TEFAP will need to do so by visiting a distribution site (food pantry) in their community. To locate a food pantry that provides TEFAP foods, please visit www.FreshFromFlorida.com/TEFAP  or call the corresponding State Contracted Recipient Agency (Food Bank) below. The food pantry will provide information regarding the availability of TEFAP foods, distribution dates/times and the application process. In addition, individual may contact 1-800-504-6609 for more information:

  • Feeding the Gulf Coast Food Bank | 850-626-1332
    Counties Served: Escambia, Santa Rosa, Okaloosa, Walton, Holmes, Washington, Bay, Jackson, Calhoun, Gulf
  • America’s Second Harvest of the Big Bend | 850-562-3033
    Counties Served: Franklin, Liberty, Gadsden, Leon, Wakulla, Jefferson, Taylor, Madison, Hamilton, Suwannee, Lafayette, Dixie, Gilchrist, Columbia
  • Farm Share Northeast Florida | 904-328-6160
    Counties Served: Levy, Alachua, Union, Baker, Bradford, Nassau, Duval, Clay, Putnam, St. Johns, Flagler
  • Feeding America Tampa Bay | 813-254-1190
    Counties Served: Citrus, Hernando, Sumter, Pasco, Hillsborough, Polk, Pinellas
  • Harry Chapin Food Bank of Southwest Florida | 239-334-7007
    Counties Served: Manatee, Sarasota, Hardee, DeSoto, Charlotte, Lee, Collier, Hendry, Glades, Highlands
  • Second Harvest of Central Florida, Inc. | 407-295-1066
    Counties Served: Marion, Lake, Volusia, Seminole, Orange, Osceola, Brevard
  • Treasure Coast Food Bank, Inc. | 772-489-3034
    Counties Served: Okeechobee, Indian River, St. Lucie, Martin
  • Feeding South Florida | 954-518-1818
    Counties Served: Palm Beach, Broward
Commodity Supplemental Food Program (CSFP)

CSFP works to improve the health of low-income elderly persons at least 60 years of age by supplementing their diets with nutritious USDA Foods.

Individuals interested in participating in the CSFP must meet the following criteria:
1. Must be 60 years of age or older,
2. Household income must fall at or below 130% of the Federal Poverty Level, and
3. Must reside in the county where their local agency (distribution site) is located. Below is the list of counties in Florida that currently participate in CSFP, along with the contact information:

  • Feeding the Gulf Coast | Bay, Holmes and Walton Counties | 850-626-1332 ext. 2105
  • America’s Second Harvest of the Big Bend | Calhoun, Liberty and Madison Counties | 850-879-3285
  • Hamilton County | 386-754-9180
  • Bread of the Mighty Food Bank | Dixie, Lafayette, Alachua, Flagler, Marion and Union Counties | 352-336-0839
  • Feeding Tampa Bay | Citrus and Hernando Counties | 813-402-3784
  • Harry Chapin of SW Florida | Glades and Hendry Counties | 239-334-7007 ext. 125
  • Treasure Coast Food Bank | Osceola and Indian River Counties | 772-446-1750
  • Feeding South Florida | Miami-Dade County | 954-518-1818 ext. 6254

Crisis Counseling Program (CCP)

These counseling services will be available through the 24/7 Helpline (Linea PAS) at: 1(800) 981-0023 or TTY 1(888) 672-7622. 

Disaster Legal Services (DLS)

DLS is available through the Helpline at 1(800) 310-7029  Monday through Friday at 10:00AM to 5:00PM EST

Disaster Unemployment Assistance

Individuals from Puerto Rico who are interested in filing a Disaster Unemployment Assistance (DUA) claim may do so online at http://www.trabajo.pr.gov/.

An initial Unemployment Insurance (UI) claim can be filed by clicking on the label titled, “Reclamación Inicial,” and a continued UI claim can be filed by clicking on the label titled, “Reclamación Semanas Subsiguientes.” Individuals interested in filing a DUA claim are encouraged to file an initial UI claim online, as eligibility must be determined.

Individuals who do not have internet access may call the Puerto Rico Department of Labor’s call center, at 787-945-7900 to file either an initial UI claim or a continued UI claim.

Puerto Rican Students Can Enroll in Florida Public Schools

At Governor Scott’s direction, the Florida Department of Education (DOE) has temporarily waived rules and regulations that will allow Florida public school districts to enroll Puerto Rican students whose education records are unavailable due to the storm.

Additionally, the Office of Early Learning (OEL) has temporarily waived rules and regulations that will allow Florida’s 30 early learning coalitions to enroll Puerto Rican children whose education records are unavailable due to the storm. This will make it easier for young children to continue their early learning education through Florida Voluntary Prekindergarten Program (VPK) and School Readiness Programs. To view the order, click HERE.

Florida State Colleges and Universities Waive Out-of-State Tuition

The below Florida state colleges and universities are waiving out-of-state tuition and fees for students from Puerto Rico displaced by Hurricane Maria following a request by Governor Scott:
Broward College
Chipola College
College of Central Florida
Daytona State
Eastern Florida State College
Florida A&M University
Florida Atlantic University
Florida Gateway
Florida Gulf Coast University
Florida International University
Florida Keys Community College
Florida Southwestern State College
Florida State College at Jacksonville
Florida State University
Gulf Coast State College
Hillsborough Community College
Indian River State College
Lake Sumter
Miami Dade College
New College of Florida
North Florida Community College
Northwest Florida State College
Palm Beach State
Pasco-Hernando State College
Pensacola State College
Polk State College
Santa Fe College
Seminole State
South Florida State College
Johns River State College
Petersburg College
State College of Florida, Manatee–Sarasota
Tallahassee Community College
University of Central Florida
University of Florida
University of North Florida
University of South Florida
University of West Florida
Valencia College

Business License Fee Waived        

Governor Rick Scott directed the Florida Department of Business and Professional Regulation (DBPR) Secretary Jonathan Zachem to issue an Emergency Order suspending all fees required for occupational license applications for residents of Puerto Rico who were impacted by Hurricane Maria and are now in Florida. This includes over 50 different individual professional license types, such as barbers and realtors. By suspending fees, residents from Puerto Rico will be able to obtain a license from the state more quickly and continue their careers in Florida. To view the order, click HERE.

Educator Certificate Fee Waived

The Governor also directed DOE to waive the educator certificate application fee and other requirements to help Puerto Rican educators displaced by the storm more easily continue their teaching careers in Florida. Upon receiving a request from a district superintendent, DOE will waive the application fee for an initial educator certificate and will allow the acceptance of an unofficial transcript of teaching degrees or copies of a valid teaching certificate issued by another state or U.S. territory. To view the order, click HERE.

Multi Agency Resource Centers (MARCs)

If you were impacted by Hurricane Maria and need guidance and/or access to additional services, please visit a Multi-Agency Resource Centers (MARCs). MARCs are currently available at the two locations below:

Orlando International Airport
1 Fuqua Boulevard
Orlando, Florida 32827
Terminal A, Level 1

Hours of Operation
Monday - Friday: 9:00am to 5:00pm
Saturday and Sunday: Closed

Miami International Airport
4200 NW 21st Street
Miami, Florida 33122
Concourse J, 4th Level

Hours of Operation
Monday to Friday: 9:00am to 7:00pm
Saturday: 8:00am to 4:00pm
Sunday: Closed

The following organizations are offering services at each MARC:
Federal Emergency Management Agency
Department of Children and Family
Department of Agriculture and Consumer Services
Department of Health
Department of Economic Opportunity
American Red Cross
Salvation Army
Catholic Charities (Orlando International Airport)

These partners will offer services such as help with registering for FEMA Individual Assistance, crisis counseling, assistance with unaccompanied minors and agency social services, assistance with animal services, medical attention and health concerns, employment information and training services, food and water

American Red Cross Safe & Well

For Puerto Rico and the U.S. Virgin Islands, the American Red Cross Safe and Well website is a free public reunification tool that allows individuals and organizations to register and post messages to indicate that they are safe, or to search for loved ones. The site is always available and open to the public and available in Spanish. Registrations and searches can be done directly on the website.

  • English - American Red Cross Safe and Well
  • Spanish -American Red Cross Registro en la Lista Sano y Salvo
    Registrations can also be completed by texting SAFE to 78876. Messages exist in both Spanish and English. To speak with someone at the American Red Cross concerning a missing friend or relative, please contact 1-800 Red Cross.

According to news sources, these avenues are also available to find people in Puerto Rico:

  • The Puerto Rico Federal Affairs Administration directed those seeking information or assistance to call 202-800-3133 or 202-778-0710. The agency is prioritizing emergency situations, like people who are in dire need of medical attention.
  • The Puerto Rico Tourism Company has set up a hotline at 877-976-2400 for people staying at hotels.
  • Puerto Rico Maria Updates, a public Facebook group, is collecting information for those affected by the storm.
  • Map and Phone Directory of local emergency operation centers in Puerto Rico
  • The island’s government radio station WIPR at 787-777-0940 or 787-766-0505, which is helping people figure out what zones their family members are in. You can also listen live for updates at 940 AM and 91.3 FM.
Open Pharmacies in Puerto Rico

To view all open pharmacies in Puerto Rico, click here.

Hurricane Workforce | Jobs with FEMA

If you are interested in employment related to hurricane recovery, please click here for available job openings with FEMA. 


December 6, 2017 16:58


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