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Hurricane Irma

Residents who sustained losses in declared counties can apply for assistance by registering online at www.DisasterAssistance.gov. Residents who suffered damages from the storm may register now, and if their county is later included in the declaration, the application will be processed automatically.

If you do not have access to the internet, you may register by calling

1-800-621-3362 (FEMA)
1-800-462-7585 (TTY);

if you use 711 Relay or Video Relay Service call 1-800-621-3362.

Residents are also encouraged to download the FEMA App to begin the registration process.

The toll-free telephone numbers will operate from 7:00 a.m. to 10:00 p.m. (local time) seven days a week until further notice.

Safe and Well - Search for Family Reunification

Gasbuddy - Search for Gas

Snap Benefits

Food Packages

Feeding Kitchens

Points of Distribution

Florida Keys Recovery - specific information from Monroe County Emergency Management

Assistance Programs/Declarations

Florida Small Business Emergency Bridge Loan - This State of Florida program provides short term, interest free, working capital loans, which are intended to "bridge the gap" between the disaster event, and when the business obtains other long-term recovery resources (or resumes normal operations). All 67 Florida counties are eligible.

  • Loan amounts are available between $1k and $25k
  • Loans are interest free
  • Loan term is between 90 and 180 days; loans must be repaid in full by the end of the loan term

Disaster Unemployment Assistance - Disaster Unemployment Assistance (DUA) is available to Florida businesses and residents whose employment or self-employment was lost or interrupted as a result of Hurricane Irma.

Declaration for Florida Hurricane Irma (DR-4337) - Major Disaster Declaration declared on September 10, 2017

Food Packages for Families Impacted by Hurricane Irma

Individuals and families impacted by Hurricane Irma are eligible to receive one or more food packages with 10 to 20 food items that can be taken home and prepared as needed. Details about accessing the food are on this page along with information on how to find a local distribution site. All individuals in need of food as a result of the Hurricane Irma disaster may pick up a food package in a presidentially declared disaster county.

This is a short-term measure to address the need for food until the Disaster Supplemental Nutrition Assistance Program (SNAP) becomes available. The food packages are being made available through the Disaster Household Distribution (DHD) program administered by the Florida Department of Agriculture and Consumer Services in collaboration with Feeding Florida and Farm Share and the U.S. Department of Agriculture. Always call before going to the site.

Individual Assistance

Individual Assistance from FEMA contains any or all of 5 different programs: Individuals & Households Program (IHP), Crisis Counseling, Disaster Unemployment Insurance, Disaster Case Management and Disaster Legal Services. The program that deals with money to survivors is IHP and provides funding for survivors based on their needs (uninsured losses), and factoring in other types of available assistance.

Funds may be used for the following:

  • Temporary Housing
  • Lodging Reimbursement
  • Repair of Damage
  • Replacement of Housing Resources (including assistance with construction)
  • Other Needs Assistance (ONA), which includes disaster related:
    • Child care expenses
    • Medical, dental, funeral expenses
    • Replacing damaged personal property
    • Clean up of the primary residence
    • Repairing damage to an eligible vehicle

Small Business Administration Disaster Loans

Physical Disaster Loans:

  • To Individuals - low interest loans to allow for the repair or replacement of a primary residence and contents that are damaged or destroyed in a disaster. Limits to homeowners are up to $200k for the home itself, and up to $40k for contents (including cars). Limits for renters are up to $40k for contents (including cars)
  • To Businesses – low interest loans of up to $2 million to cover disaster losses due to disaster. Funds may not be used to upgrade or expand the business, except as may be required by building codes.

Economic Injury Disaster Loans:

  • To Small Businesses – Small businesses who cannot obtain credit elsewhere may apply for low interest loans available up to $2 million in order for the business to be able to meet financial obligations that otherwise would ordinarily have been met had the disaster not taken place. This is designed to be working capital to allow the business to survive until normal operations resume.

FEMA Transitional Sheltering Assistance – If you are eligible for Transitional Sheltering Assistance, FEMA will pay for the cost to stay in certain hotels or motels for a limited period of time. Costs covered are for the cost of the room and taxes, and any other expenses are not included. Search the list below of participating locations to see if they have availability in the area you have selected. Since room availability changes quickly, please call the hotel prior to travelling to be sure the hotel can accommodate your need.

Public Assistance - All 67 counties have been declared for Category A & B

Residents and business owners who sustained losses in the counties designated below as declared for Individual Assistance can begin applying for assistance by:

  • Calling 800-621-3362 (FEMA) between 7 a.m. and 10 p.m.  Applicants who use 711 or Video Relay Service may also call 1-800-621-3362.  People who are deaf, hard of hearing or have a speech disability and a TTY my call 800-462-7585. Multilingual operators are available. 

Counties Individual Assistance Disaster
Alachua Declared  
Baker Declared  
Bradford Declared  
Brevard Declared Eligible
Broward Declared Eligible
Charlotte Declared Eligible
Citrus Declared Eligible
Clay Declared Eligible
Collier Declared Eligible
Columbia Declared  
DeSoto Declared Eligible
Dixie Declared  
Duval Declared Eligible
Flager Declared Eligible
Gilchrist Declared  
Glades Declared Eligible
Hardee Declared Eligible
Hendry Declared Eligible
Hernando Declared  
Highlands Declared Eligible
Hillsborough Declared Eligible
Indian River Declared Eligible
Lafayette Declared
Lake Declared Eligible
Lee Declared Eligible
Levy Declared  
Manatee Declared Eligible
Marion Declared Eligible
Martin Declared Eligible
Miami-Dade Declared Eligible
Monroe Declared  
Nassau Declared  
Okeechobee Declared Eligible
Orange Declared Eligible
Osceola Declared Eligible
Palm Beach Declared Eligible
Pasco Declared Eligible
Pinellas Declared Eligible
Polk Declared Eligible
Putnam Declared Eligible
Sarasota Declared Eligible
Suwannee Declared  
Seminole Declared Eligible
St. Johns Declared Eligible
St. Lucie Declared Eligible
Sumter Declared Eligible
Union Declared  
Volusia Declared Eligible

Uber - Free Rides for Area Shelters

In the aftermath of Hurricane Irma, Uber offers free rides: Rides are free, up to $25 a ride (up to 2 rides per person).

Elderly individuals can utilize Uber for free rides across the state. Call toll-free: (844) 800-9425 to request.

How to redeem your free ride:
1.     Tap ‘Payment’ in your app menu
2.     Scroll down to Promotions
3.     Tap Add Promo Code/Gift Code

  • In Lee and Collier County you can use the code FMNSHELTER
  • In Charlotte, Hardee, DeSoto, Sarasota, or Manatee County use the code SARSHELTER
  • In Jacksonville use the code JAXSHELTER
Florida Emergency Information

Florida Emergency Information Line -- 800-342-3557

The Florida Emergency Information Line (FEIL) is a toll-free hotline activated at the time of an emergency to provide an additional resource for those in Florida to receive accurate and up-to-date information regarding an emergency or disaster situation impacting the State of Florida.

FEIL line is currently activated and available 24 hours/7 days a week.

Text FLRESPONDS to 888777 to receive updates via text

Points of Distribution

Points of Distribution - points of distribution, or PODs, is a location where the public may go to pick up emergency supplies following a disaster. These supplies may include shelf-stable meals and water.


Open Shelters - mapping application for open shelter locations

Special Needs - information in your county

State Summary:                                Total Shelters: 34   Total Population: 2,661
State Special Needs Summary:        Total Shelters: 6   Total Population: 299

What to expect in a Shelter

To search for open shelters: text SHELTER and a Zip Code to 43362 (4FEMA)
For example, if you lived in Washington, DC you would text: SHELTER 20472

Available Housing

Florida residents who have been displaced by Hurricane Irma may search for available housing using FloridaHousingSearch.org.

Property owners and managers, you can help by adding and/or updating listing of available units. Login now, or call toll-free 1-877-428-8844 for assistance.

Animal Movement, Preparedness and Sheltering

Department of Agriculture and Consumer Services - Hurricane Irma specific information

Hurricane Irma Pet Friendly Shelters

Boil Water Notices

Please check for up-to-date information on Boil Water Notices.

County Emergency Management

County Emergency Management - county emergency management contacts and websites

Citizen Information Lines

ALACHUA 352-264-6500   LAKE 352-343-9420
BAKER 904-653-HELP   LEE 239-533-0622
BAY 850-784-4000   LEON 850-606-3700
BRADFORD 904-966-6336   LEVY 352-486-5155
BREVARD 321-633-2056   LIBERTY 850-643-2339
BROWARD 954-831-3900   MADISON 850-973-3698
CALHOUN 850-674-8075   MANATEE 941-749-3547
CHARLOTTE 941-833-4000   MARION 352-369-7500
CITRUS 352-527-2106   MARTIN 772-287-1652
CLAY 904-284-7703   MIAMI DADE 305-468-5400
COLLIER 239-252-8444   MONROE 1-800-955-5504
COLUMBIA 386-758-1125   NASSAU 904-548-0900
DESOTO 800-342-3557   OKALOOSA 850-609-7000
DIXIE 352-498-1240   OKEECHOBEE 863-763-3212
DUVAL     ORANGE 407-246-4357
ESCAMBIA 850-471-6400   OSCEOLA 407-742-0000
FLAGLER 386-586-5111   PALM BEACH 561-712-6400
FRANKLIN 850-653-8977   PASCO 727-847-2411
GADSDEN 850-875-8642   PINELLAS 727-464-3800
GILCHRIST 352-935-5400   POLK 866-661-0228
GLADES 863-946-6020   PUTNAM 386-329-0380
GULF 850-229-9110   SANTA ROSA 850-983-5360
HAMILTON 386-792-6647   SARASOTA 941-861-5000
HARDEE 863-773-6373   SEMINOLE 407-665-0311
HENDRY 211   ST. JOHNS 904-824-5550
HERNANDO 352-754-4083   ST. LUCIE 772-462-8110
HIGHLANDS 863-385-1112   SUMTER 352-569-3190
HILLSBOROUGH 813-272-5900   SUWANEE 386-364-3405
HOLMES 850-547-1112   TAYLOR 850-838-3575
INDIAN RIVER 772-226-3930   UNION 386-496-4300
JACKSON 850-482-9678   VOLUSIA 866-345-0345
JEFFERSON 850-342-0211   WALTON 850-892-8065
LAFAYETTE 386-294-1950   WASHINGTON 850-638-6203


Get A Plan

Get a Family or Business Plan by visiting Get A Plan


Consumers can download a copy of the Department of Financial Services free Emergency Financial Preparedness Toolkit. The Toolkit serves as a one-stop shop for all finance, emergency and insurance contact information. Download and complete the toolkit today.

Consumers with questions about their policies and those who need help filing a claim should call the CFO’s free Insurance Consumer Helpline at 1-877-693-5236.

Know Your Zone

Evacuation Zones - to determine if you are in a designated evacuation zone

Read More About Evacuation Zones - learn more about designated evacuation zones, which counties have them and which don't, flood zones are factored into evacuations, and evacuation orders


Expedia - Through VISIT FLORIDA’s partnership with Expedia, Expedia.com/Florida has been activated to provide accommodations availability information for visitors, residents and first responders.

Airbnb - has activated their Disaster Response Program for Hurricane Irma. This program will facilitate free temporary housing in Northern Florida and Southern Georgia to Evacuees to aid Floridians evacuating their homes and relief workers arriving to assist in response to Hurricane Irma.

Airbnb hosts in the following Florida and Georgia communities are eligible to take part in the program and list their homes for free to evacuees and emergency relief workers:
• Florida: Leon County, Calhoun County, Franklin County, Jackson County, Liberty County, Gadsden County, Gulf County, Wakulla County, Madison County, Jefferson County, Taylor County
• Georgia: Decatur County, Grady County, Thomas County

These $0 listings are available for the next three weeks, until September 28.

Hosts interested in listing their properties for free are being directed to follow airbnb.com/disaster, where they can opt in by clicking “I can offer my space for free”

  • Floridians who are not currently Airbnb users are still able to take part in the program either as hosts or guests -- simply by creating a verified account on the platform
  • In addition to the free listing price, all Airbnb service fees and state/local taxes are waived
  • The hosts may decide how long they wish to list their homes for free within the program activation window (September 7 - 28)
Power Outages

Statewide power outages -   latest report    archive     map

Price Gouging Hotline

To report price gouging please call 1-866-966-7226

Private Sector Coordination

The Florida Department of Economic Opportunity (DEO) and the Division of Emergency Management (DEM) created an event in the Florida Virtual Business Emergency Operations Center (FLVBEOC) for Hurricane Irma and are currently updating with up-to-date storm information, situation reports and resources for the business community. FLVBEOC is available at www.flvbeoc.org.

The state has activated the Private Sector Hotline at 850-815-4925. The hotline is available for business inquiries about the storm, preparedness information and post-impact information.

Florida Chamber of Commerce - Hurricane Information Resources

Florida Restaurant & Lodging Association - Hurricane Resources for your Business

Florida Small Business Development Network –Disaster Information for Business

Florida Retail Federation-Hurricane Irma

Major Retail Stores Open/Close Status

Home Depot - All stores open except Marathon and Key Largo
Sam’s Club
Trader Joe's
Winn Dixie

Mobile Apps

FLGetAPlan - preparedness app from FDEM Google Play  iTunes

Florida Storms - Florida Public Radio Emergency Network Google Play  iTunes

Florida 511 - Get up-to-the-minute, real-time traffic conditions and incident information for the State of Florida with Florida 511.

FEMA - mobile app

Google Crisis Map - shelters, storm track, and more      Spanish

Red Cross - mobile apps


Hiring An Unlicensed Contractor Can Be Disastrous - Follow the steps outlined in the Natural Disaster Guide from Florida Department of Business and Professional Regulation to prevent becoming the victim of an unlicensed activity scam after a natural disaster.

Disaster Contractors Network -Disaster Contractors Network is an online tool that allows the general public to connect with contractors and suppliers when storm related services are in high demand or conversely allows contractors and suppliers to provide goods and services to the general public when storms or other natural disasters hit areas of Florida.

Operation Blue Roof is managed by the U.S. Army Corps of Engineers on behalf of the Federal Emergency Management Agency (FEMA). The purpose of Operation Blue Roof is to provide homeowners in disaster areas with free-of-cost fiber-reinforced plastic sheeting to cover their damaged roofs until arrangements can be made for permanent repairs.

Free Hurricane Irma Home Cleanup Hotline Available Now
Call 1-800-451-1954 or register at Crisis Cleanup for free help from local relief agencies through September 30, 2017.

  • This hotline will connect survivors with reputable and vetted relief agencies that will assist in [chainsaw work, debris cleanup, and mucking out], as they are able. All services are free, but service is not guaranteed due to the overwhelming need.
  • Please note: this hotline cannot assist with social services such as food, clothing, shelter, insurance, or questions about FEMA registration.​
SAMHSA Disaster Distress Helpline –
  • 1-800-985-5990 or text TalkWithUs to 66746
  • Deaf/Hard of Hearing   » Text TalkWithUs to 66746 or » Use your preferred relay service to call the Disaster Distress Helpline at 1-800-985-5990
  • Spanish Speakers » Call 1-800-985-5990 and press "2" or » From the U.S., text Hablanos to 66746
Reunification Services

After a disaster, letting your family and friends know that you are safe and well can bring your loved ones great peace of mind. The American Red Cross Safe and Well site is designed to help make that communication easier.

You can either register yourself as “Safe and Well” or search loved ones.

School Re-openings

For school re-openings please visit Florida Department of Education Hurricane Irma Resources.

SNAP Benefits

DCF Information on Disaster SNAP (Food for Florida) as of September 15, 2017

DCF is working with federal officials as emergency assessments are completed for Disaster SNAP (also known as Food for Florida). DCF proactively submitted an initial request to the USDA’s Food and Nutrition Service (FNS) to activate Disaster SNAP in counties approved for FEMA for Individual Assistance. While Disaster SNAP is not currently active in Florida, DCF is communicating with the federal government to activate this program in eligible counties as soon as possible.

Disaster SNAP can only be activated after a declared emergency and approved by FNS. Activation requests, which are outlined in federal law, are filed by the state and are based on the percentage of power outages in a county over 72 hours, also including structural damage flooding damage, and retailer capability.

The ACCESS Florida webpage will be updated as soon as more information becomes available. For general information about Food for Florida operations, visit www.dcf.state.fl.us/programs/access/fff/

Additional State Actions Regarding Food Assistance Following Hurricane Irma

Can be found here.

State of Emergency

Governor Scott requested, and President Donald Trump approved, a pre-landfall emergency declaration for the State of Florida in preparation for Hurricane Irma which will provide important preparation resources and assistance from the federal government. On Monday, September 4, Governor Scott issued Executive Order 17-235 declaring a state of emergency in all 67 counties within the State of Florida. The State Emergency Operations Center has been activated to level one, which is a full-scale, 24-hours-a-day activation.

State Park Closures and Re-openings

For state park closures and re-openings, please visit Florida Department of Environmental Protection Florida Park Service Closures Information.

State Office Closures
  • State office closures will follow the direction of county officials and will be announced as they are determined. The following DMS-managed buildings are closed.
    • Marathon-Monroe County
    • Benton – St. Lucie County
    • Opa-Locka – Miami-Dade County
    • Rohde – Miami-Dade County
    • Fort Myers – Lee County
  • In partnership with the American Red Cross, salaried, non-essential state employees can receive expedited volunteer certifications for disaster services so that they may assist in or operate shelters in response to Hurricane Irma impacts and preparation. Florida law allows Governor Scott to grant full-time, salaried state employees up to 15 days of administrative leave for emergency volunteer efforts through the American Red Cross. Employees can register HERE.

Travel and Roadways - latest information on traffic and roads from Florida 511. You may also call 511.

Tolls Re-instated - Tolls on a vast majority of Florida’s Turnpike system, all Florida Department of Transportation roads and bridges, and all regional toll facilities throughout the State will be re-instated this Thursday, September 21st at 12:01 a.m.

Tolls will remain suspended on the Homestead Extension of Florida’s Turnpike south of the interchange with S.R. 874 (Mile Post 0-17) to assist Monroe County residents with recovery efforts.

Veteran Services

Veterans from storm-impacted areas who require immediate assistance may contact: VA Health Resource Center Disaster Hotline: 1-800-507-4571.

Visit Florida

Stay up-to-date on what's happening right now in Florida by visiting Florida Now.

Volunteer Opportunities


Volunteer Florida and the Department of Management Services are seeking state employee volunteers to transport food to affected areas in Southwest and Northeast Florida beginning Friday, Sept. 15. DMS is also working with rental car companies to secure cargo vans and box trucks for this effort and both agencies are coordinating with the American Red Cross to deliver supplies to shelters and staging areas. For more information, visit www.dms.myflorida.com and click “Hurricane Irma: Volunteer to Help.”

CALLING ALL NURSES AND MEDICS: Florida needs 1,000 volunteer nurses and medics to help at our special needs shelters. Please email HelpFL@flhealth.gov

Red Cross

Volunteer Florida - Call 1-800-FL-Help-1 (1-800-354-3571)

Free WiFi

Comcast will be opening more than 137,000 free Xfinity WiFi hotspots throughout the state for individuals in need, including non-Xfinity customers, to help residents and emergency personnel stay connected. For a map of Xfinity WiFi hotspots, which are located both indoors and outdoors in places such as shopping districts, parks and businesses, please visit Xfinity.com/wifi.

Transportation Waivers

Transportation waivers are HERE


September 19, 2017 14:56


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