Division of Emergency Management Enterprise Solution
What is DEMES?
DEMES (formally known as Salesforce) modernizes and digitizes FDEM's forms and processes so we can move faster, leverage grant funding more efficiently, and provide an easier navigation experience for our agencies, partners, and internal staff.
What's Changing
Assisting Agencies and FDEM partners will need to transition their current processes with paper forms to using the new digital functionality within DEMES. DEMES functionality mimics current forms reducing the learning curve and providing an easier user interface.
Assisting Agencies will experience faster processing times, reduced work via pre-populated data fields, quality controls for data accuracy, and an improved user interface.
Questions regarding the Electric Grid Enhancement and Resiliency Grant should be directed to Berenice Hernandez: Berenice.Hernandez@em.myflorida.com
- FAQ
- Job Aid: How to Register for DEMES
- Job Aid: How to Register for the Grants Management Portal
- Get Prepared Flyer
- Questions: Email DEMES.Support@em.myflorida.com.
The application periods for these programs are closed.
2023/2024 Legislative Appropriations Program (Hurricane Ian & Nicole)
- Recorded Training
- Application Reference Guide
- PowerPoint Presentation
- 2023/2024 Hurricane Legislative Appropriation Program - Q&A
Legislative Appropriations Program for Hurricane Idalia
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- FAQ
- Job Aid: State Agency Event Cost Tracking
- Webinar Recording
- Webinar Presentation
- Questions: Email the FDEM Finance team at EOC-ChiefFinance@em.myflorida.com.
Training & FAQ
- Webinar Recording
- FAQ: Mutual Aid Portal
Job Aids
- Mutual Aid Process Manual
- Mutual Aid Portal Overview
- Update Agency and Contacts Information
- Create a Resource Support Agreement (RSA) for a Mission
- Sign an RSA
- Amend RSA
- Create & Submit a Claim
- SMAA Submission Process
Videos
- How to add Backfill to a Claim
- How to add New Contacts to a Claim
- How to Amend a Resource Support Agreement
Contacts
Support is available directly in DEMES so users no longer need to email FDEM for assistance. Take advantage of these support offerings, including:
- Find answers to your questions by using the Chatbot or searching the knowledge base (FAQ tab)
- Submit a case through the FAQ tab and your FDEM representative will help resolve your issue
