Division of Emergency Management Enterprise Solution
What is DEMES?
DEMES (formally known as Salesforce) modernizes and digitizes FDEM's forms and processes so we can move faster, leverage grant funding more efficiently, and provide an easier navigation experience for our agencies, partners, and internal staff.
What's Changing
Assisting Agencies and FDEM partners will need to transition their current processes with paper forms to using the new digital functionality within DEMES. DEMES functionality mimics current forms reducing the learning curve and providing an easier user interface.
Assisting Agencies will experience faster processing times, reduced work via pre-populated data fields, quality controls for data accuracy, and an improved user interface.
- FAQ
- Job Aid: How to Register for DEMES
- Get Prepared Flyer
- Questions: Email DEMES.Support@em.myflorida.com.
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- FAQ
- Job Aid: State Agency Event Cost Tracking
- Webinar Recording
- Webinar Presentation
- Questions: Email the FDEM Finance team at EOC-ChiefFinance@em.myflorida.com.
Demos & FAQ
- Webinar Recording
- FAQ: Mutual Aid Portal
Job Aids
- Mutual Aid Process Manual
- Mutual Aid Portal Overview
- Update Agency and Contacts Information
- Create a Resource Support Agreement (RSA) for a Mission
- Sign an RSA
- Amend RSA
- Create & Submit a Claim
Tutorial Videos
- How to add Backfill to a Claim
- How to add New Contacts to a Claim
- How to Amend a Resource Support Agreement
Contacts
For Mutual Aid Questions: Email the FDEM Statewide Mutual Aid Coordinator at Chasity.Brown@em.myflorida.com
For Technical Support: Email DEMES.Support@em.myflorida.com.
